Shipping Policy

Last updated: 21/08/2026

Thank you for shopping at Luxavoshop. This page explains how we process and ship your orders. If you have any questions after reading this, our Contact page is the fastest way to reach us.

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays) after payment is confirmed. You will receive an email confirmation once your order has been placed, followed by a separate shipping confirmation with tracking information once it leaves our fulfilment center.

Orders placed on weekends or public holidays will begin processing on the next business day.

Shipping Rates & Delivery Times

We ship from US-based fulfilment centers, so delivery times are typically faster and more predictable than overseas shipping.

Exact shipping costs are calculated automatically at checkout based on your order size, weight, and delivery address. Any active shipping promotions (such as free shipping over a certain order amount) will be clearly shown in your cart before you complete payment.

Delivery times are estimates and not guaranteed. Occasionally, delays caused by the carrier, weather, or high-demand periods (such as major holidays) can affect delivery windows beyond our control.

Shipping Destinations

We currently ship within the United States. If you are located outside the US and would like to check availability for your country, please contact us before placing an order.

Order Tracking

Once your order ships, you’ll receive a tracking number by email. You can also check your order status anytime by logging into your account and going to My Account > Orders.

If your tracking shows your package as delivered but you haven’t received it, please check with neighbors or your building’s front desk/mailroom first, then contact us within 48 hours so we can help investigate.

Shipping Address Accuracy

Please double-check your shipping address before completing checkout. We are not responsible for orders delayed, lost, or misdelivered due to an incorrect or incomplete address provided at checkout. If you notice an error shortly after placing your order, contact us immediately — we’ll do our best to correct it before the order ships.

Lost, Delayed, or Damaged Shipments

If your order hasn’t arrived within the estimated delivery window, or if it arrives visibly damaged, please contact us through our Contact page with your order number. We’ll work with the carrier to track down your package or arrange a replacement or refund in line with our Return & Refund Policy.

Multiple Items & Split Shipments

If your order includes multiple items, they may occasionally ship separately and arrive on different days. You’ll receive tracking information for each shipment. This doesn’t affect your total shipping cost.

Questions?

If anything on this page isn’t clear, or you want to check shipping details before placing an order, reach out through our Contact page — a real person from our team will get back to you.