Last updated: 21/08/2026

We want you to be happy with what you buy from Luxavoshop. If something isn’t right, this page explains how our returns and refunds work. If you have questions at any point, reach out through our Contact page — a real person will help you through it.

30-Day Return Window

You have 30 days from the date you receive your order to request a return. To be eligible for a return, your item must be:

  • Unused and in the same condition you received it
  • In its original packaging, where possible
  • Accompanied by your order number or proof of purchase

After 30 days from delivery, we’re unable to offer a refund or exchange.

How to Start a Return

  1. Contact us through our Contact page with your order number and a short note on why you’re returning the item.
  2. We’ll confirm your return is eligible and send you instructions on where to send it.
  3. Once we receive and inspect the returned item, we’ll notify you by email that your refund has been approved or, if applicable, why it wasn’t.

Please don’t send items back without contacting us first — returns sent without prior approval may experience delays in processing.

Return Shipping Costs

Who pays for return shipping depends on the reason for the return:

We cover return shipping if:

  • The item arrived damaged or defective
  • You received the wrong item
  • The item significantly differs from what was described on the product page

You cover return shipping if:

  • You changed your mind
  • You ordered the wrong size, color, or item by mistake
  • You no longer want or need the item

Refunds

Once your return is received and inspected, we’ll send you an email to confirm we’ve received it and let you know whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 5-7 business days. Depending on your bank or card provider, it may take a few additional business days for the refund to appear on your statement.

Damaged or Defective Items

If your item arrives damaged, defective, or otherwise not as described, contact us within 7 days of delivery with your order number and, if possible, a photo of the issue. We’ll arrange a replacement, exchange, or full refund at no extra cost to you.

Non-Returnable Items

Some items may not be eligible for return, including:

  • Items marked as final sale at time of purchase
  • Items that have been used, installed, or show signs of wear beyond normal inspection
  • Gift cards (if applicable)

If you’re unsure whether an item qualifies, contact us before purchasing or before requesting a return.

Exchanges

If you’d like a different size, color, or item instead of a refund, let us know when you contact us to start your return. We’ll do our best to accommodate exchanges, subject to stock availability.

Late or Missing Refunds

If it’s been longer than 7 business days since your refund was approved and you still don’t see it, first check your bank account again, then contact your credit card company or bank, as processing times can vary. If you’ve done this and still haven’t received your refund, contact us and we’ll look into it.

Questions?

If anything on this page isn’t clear, or you want to check whether an item is eligible for return before you buy, reach out through our Contact page.