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Orders & Shipping

How long does shipping take?

Most orders ship from our US-based fulfilment within 1-2 business days and arrive within 3-7 business days, depending on your location and the item ordered. You'll receive a tracking number by email as soon as your order ships.

 

Do you ship internationally?

We currently focus on shipping within the United States. If you're outside the US and want to check availability for your country, reach out through our Contact page before ordering.

 

How much does shipping cost?

Shipping costs are calculated at checkout based on your order size and delivery address. Any current shipping promotions will be shown in your cart before you pay.

 

Can I track my order?

Yes. Once your order ships, you'll get a confirmation email with a tracking link. You can also check order status anytime by logging into your account under My Account > Orders.

 

Can I change or cancel my order after placing it?

If your order hasn't shipped yet, contact us as soon as possible and we'll do our best to change or cancel it. Once an order has shipped, it can't be cancelled, but you're covered by our return policy.

 

Returns & Refunds

What is your return policy?

We offer a straightforward 30-day return window from the date you receive your order. If something isn't right, reach out and we'll walk you through the process.

 

How do I start a return?

Contact us through the Contact page with your order number and a quick note on why you're returning it. We'll send you the next steps.

 

Do I have to pay for return shipping?

This depends on the reason for the return. If an item arrived damaged, defective, or wrong, we cover return shipping. If you simply changed your mind, return shipping costs are the customer's responsibility. Full details are in our Return & Refund Policy.

 

How long does a refund take once you receive my return?

Refunds are typically processed within 5-7 business days of us receiving your returned item, back to your original payment method.

 

Product Questions

Are the sizes and materials on product pages accurate?

Yes. Every listing is checked against our internal quality standard before it goes live, so the specs you read are what actually arrives at your door.

 

What if the item I want is out of stock?

Product availability updates automatically on each product page. If something you want is unavailable, check back soon or contact us and we'll let you know if a restock is planned.

 

Do you offer a warranty on any products?

Warranty coverage varies by product. Check the individual product page for details, or contact us if you're unsure before buying.

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